Refund Policy
At Asila Ambar, we place great importance on the quality of our products and our customers' satisfaction.
Due to the nature of the products sold and for health and safety reasons, perfume sales are considered final.
Non-Returnable Products
We do not accept returns or issue refunds in the following cases:
- change of mind after receiving the order;
- a fragrance whose scent or olfactory notes do not meet the customer's expectations;
- a product that has been opened, used, tested, or unsealed;
- removal of the protective film or the original seal;
- original packaging that is damaged or incomplete;
- improper use or storage of the product by the customer.
Perfumes, eau de parfum, and other cosmetic products that have been opened, used, tested, or had their protective seal removed cannot be returned or refunded.
All sales are considered final upon delivery of a product that is in compliance with the order and undamaged.
Damaged Products or Order Errors
Please inspect your order as soon as you receive it.
If your order arrived damaged during shipping or if you received an item different from the one you ordered, please contact us within 48 hours of receiving the package at the following address:
Your application must be accompanied by:
- the order number;
- photographs of the product in question;
- photographs of the package and its packaging;
- photographs that clearly show the damage observed.
After reviewing your application, we will be able to:
- send a replacement product;
- or issue a full refund for the product in question.
Return Address
If a return is exceptionally authorized by our customer service department, the product must be sent to the following address:
Asila Ambar
Vreyshorring 263 A
3920 Lommel
Belgium
No returns sent without prior authorization will be accepted.
Right of Withdrawal in the European Union
In accordance with Article 16 of European Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to sealed goods that cannot be returned for reasons of hygiene or health protection once they have been unsealed after delivery.
This exception applies, in particular, to perfumes, eau de parfum, and cosmetics that have been opened or whose seals have been broken.
Refunds
Refunds are granted only in the event of a product damaged during shipping or an order fulfillment error confirmed by our customer service department.
Once a refund is approved, it will be issued to the payment method used at the time of purchase within a maximum of 10 business days after the request is approved.
The time it takes for the refund to appear in your bank account may vary depending on your bank or credit card company.
If you have any questions regarding this return and refund policy, please contact us at the following address: